MINI Countryman

Our star rating

information

What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.

The following comments are unedited and submitted as part of the online survey process.

Click here for more information.

Sales

star template
4.6

5 comments from
13 reviews

Service

star template
4.4

13 comments from
39 reviews

Sales
star template
5.0

"Excellent salesman, knowledge was fantastic"

star template
5.0

"Friendly across the board service on a professional basis"

star template
5.0

"excellent service provided by Taz"

star template
5.0

"The whole experience was seamless and I have no complaints."

star template
5.0

"Especially as my new car was exactly on time"

Service
star template
4.0

"My MINI wsa misdiagnosed and had to go back to the dealer."

star template
3.9

"Nice and friendly staff. One thing to improve I would have appreciated an immediate quick check for my problem rather than being told to come back in 2 days without looking at the car. Car pickup and delivery flawless, appreciate the free car wash."

star template
5.0

"George was very helpful."

star template
5.0

"I think the Service Manager, George, is the best of the best. He is such a good advert for Cooper Reading."

star template
4.0

"I had to get the car there for 8 but the work wasn't due to be done until 11. They're very nice people."

Cooper Reading Dealer Principal response

"Thankyou for your feedback,unfortunately the delay was due to the scheduling of MOT`S on that day, Frank Stassi"

star template
2.5

"I had to wait over two and a half hours for a job that was an hours work. This was due to the member of staff going for lunch without telling anyone or organising the job. A technician had to clean and finish the job."

star template
5.0

"Very efficient service provided. They kept me informed and completed the job on time including cleaning the car which was a great bonus."

star template
4.0

"Waiting to hear about a part that was ordered"

star template
4.5

"car was picked up and dropped off at my work which made it easy to organise"

star template
3.0

"They were good but they charged £40 for it whereas vauxhall do it for free on any car."

star template
5.0

"They were very helpful and the overall experience was good."

star template
4.0

"Carl George treated myself and my husband with courtesy and respect and kept us updated with the progress. Particular thanks to George for his work with BMW warranty dept, though in my view, there never should have been any doubt about the claim."

star template
5.0

"OVERALL I WAS VERY HAPPY WITH THE SERVICE OFFERED. ONLY THINGS THAT DID NOT GET TOP MARKS ARE EASE OF PARKINGS"