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Customer Reviews.

service

5

The scheduled service was done on time and the car valeted. The video service assessment was highly informative and a very neat thing. The team also managed to MOT the car on the day without notice.

08 January 2019

service

5

Great

08 January 2019

service

5

Good service.

08 January 2019

service

3

I was concerned about my wheels (& specifically tight turning within a NCP car park) but was told that there wasn't a problem. I am not convinced about this. Minis are not huge cars and so you should be able to get around corners easily.

08 January 2019

service

5

Please see above - good staff and great service.

08 January 2019

service

5

Delivered very good service and contact with customer.

07 January 2019

service

5

No fuss and work carried out well

07 January 2019

service

1

Very slow and I left a few messsges and they didn’t phone back.

05 January 2019

service

4

Very polite and helpful, although got the impression they were under staffed.

05 January 2019

service

4

Still have an issue connecting my phone for music and would have liked someone to double check it

04 January 2019

service

4

I was notified about each part of the service

04 January 2019

service

3

The service was done.

04 January 2019

service

5

My vehicle was booked in for service efficiently. Work carried out satisfactorily and the car valeted.

04 January 2019

service

2

Really hard to book. Lack of communication and I still have no idea of the cost of the service

04 January 2019

sales

5

Good service from sales, responsive for answering emails.

03 January 2019

sales

5

Fast and smooth transition from buying to collecting new my car

03 January 2019

sales

4

We have bought many new cars over the years - this was the best experience, particularly the Monday update on order status.

02 January 2019

sales

5

Stephanie Benson was very helpful throughout and made us feel comfortable to buy from her. Luca was also helpful.

27 December 2018

sales

5

Really happy with service received.

27 December 2018

sales

5

Our contact, Ian Kelly was very efficient and professional in all areas. He would always respond very promptly to any questions we had.

24 December 2018

service

5

Never a complaint

15 December 2018

service

5

Completely satisfied with experience.

15 December 2018

service

5

polite and friendly staff

13 December 2018

service

5

Excellent service

13 December 2018

service

5

The service was thorough and good quality. Our previous service at Regway was not thorough and missed a lot of problem areas which have all been found, checked and sorted now.

13 December 2018

sales

4

I had a problem with my initial order, they supplied manual instead of automatic. However, the response to the issue was managed professionally and promptly and the issue was resolved. Luca at Coopers Reading is an absolute star.

13 December 2018

service

5

Please see comments under question 1. Above.

12 December 2018

service

5

Very friendly and efficient service

10 December 2018

sales

5

Because I would like this experience to extend to others I recommend plus when I upgrade our Mini.

10 December 2018

service

3.5

The service was fine but you have re set my next service interval as 3000 miles for some reason so no doubt the system will tell me shortly the car is due for service

08 December 2018

sales

5

Marie was great: friendly, approachable.

07 December 2018

service

5

Everything was dealt with perfectly

05 December 2018

sales

5

Stephanie was amazing!

05 December 2018

service

4

Good service, communication and professionalism.

04 December 2018

service

5

Kept informed at every stage.

03 December 2018

service

2

The car went in for an MOT and 3 year checkup. I expected a 1, maximum 2 hour wait, it took 5 hours. If I'd known it would take so long I wouldn't have waited for the car. No time scale was suggested\provided beforehand or options of courtesy car.

30 November 2018

service

4.5

BUT - I didn't receive my free umbrella which came with the winter check up ??

30 November 2018

service

5

I turned up without warning and they took the car from me to reset the software right away and had me on the road in 30mins.

29 November 2018

service

5

Feel confident that my car will be thoroughly checked

29 November 2018

service

4

All good

29 November 2018

service

5

Brilliant

29 November 2018

service

3.5

When I called up to book the service, I mentioned a fault and was told that Cooper Reading would make a significant charge just to investigate the fault. That has never happened to me before and Left a bad taste. As it happened no charge was made.

29 November 2018

service

5

MOT was carried out without any difficulty. The car was returned washed and polished :) We were served a lovely cup of coffee and made to feel very welcome while we waited.

28 November 2018

service

5

All to time

28 November 2018

service

4.5

Not a service, a recall.

27 November 2018

service

5

Everybody helpful and polite.

27 November 2018

sales

5

Ive dealt with a few other car dealers in the past and this was the best experience so far. I always felt a valued customers and the process itself was completed without any fuss or delay.

27 November 2018

service

5

The problem was sorted & a nail in the tyre was also spotted & mentioned on collection

27 November 2018

service

5

Very quick and professional

27 November 2018

service

5

Service done promptly and I had my car back by lunchtime.

27 November 2018