Welcome & admin excellent George the service manager very helpful; Horrified to find that £3 had been taken from cup holder, George 'investigated' & refunded the £3 from petty cash but the experience means I will not return as a matter of principle

My service advisor made everything possible for what I wanted which was to buy a dealer fit tune kit

Alex is a star ??

Computer not re-set to show that the service had been done, so we had to drive back from Newbury to Reading to get them to re-set it. While cleaning the car after the service, my bonnet stripes were taken off-back to Reading from Newbury to get fixed

Process was very smooth

Excellent communication from George in the service department

All transactions were carried out efficiently.

George Richardson is a great Service Manager . I have been bringing my vehicles to Mini Reading for more than 10 years . He is polite , professional and explains what has been done with my car etc ..

Happy

Service team at Reading have been excellent

Nice looking showroom and very friendly staff

Everything went smoothly and staff were helpful

Great customer communication

Moved house and this is now the nearest Service Centre, in comparing to the service experience of my previous centre, Sytner High Wycombe which I would say is exceptional

The work was not done and no one ever gets back to me I must have left about 30 messages over the last month or so

Communication was prompt and comprehensive. Loaner car was useful

Geroge always provides a great service level!

Fast and friendly help from everyone

the cleaning and valet job that comes with the service was not as high a standard as I had expected

Happy with car and service from everyone I spoke to. Decided to wait in the showroom and was given a coffee and magazines. Wait was in accordance with what I was told.

Very happy with the way we were dealt with

The customer experience was really good, we had many questions and lots of details to be covered, and thankfully all were answered before we made the decision.

Helpfull and Friendly staff

Car returned clean and good explanations provided by staff.

Having the ability to look at options on a big screen with the Sales Representative. The unveiling of the new car made me feel special.

Edwin our sales assistant was very patient and helpful

Large greasy footprint left on my drivers car mat. Not mine.

Salesperson extremely helpful all options explained test drive offered

Very satisfied as I have come to expect.

I was not told that you I longer offer 7 day drive away insurance anymore so I had to contact my insurance company to change my insurance over to my new car so that I could drive it home plus my new car was not as clean as I was expecting

I felt a bit pressured during the sales process with ultimatums around time and felt that the sales person was claiming to give me a better deal than he actually was.The delivery was problematic as the driver had a puncture on the way.No paperwork

Very helpful staff who arranged everything with no issues.

George is fantastic, he stayed late when I didn't pick my car up on time which was 100% my fault.

Figures for first car I was going to buy were worked out wrong so I was offered a different car - which didn't have as much on it. It was late so I felt I was rushed through the offer of the next car. Car was not available for pick up when promised

Again because of the wait.

The service we received was excellent from start to finish. We love the car too.

Went as I was told it would

Fantastic customer service

Overall service was okay but as it's a premium/expensive car for its class i was expecting better service. Too often i had to chase for updates on progress of delivery and was promised several call backs that didn't happen.

Laura helped make everything go smoothly, very patient with me

Guys there (and girls too) rock! Every time I come into the centre no matter what, someone always offers me coffee or tea. Chicks there are real nice and helpful. George, Ian and the gang are always there to hook me up.

Mini Cooper were brilliant all the way. This was spoilt by the poor service from mini finance.

George made the whole thing so easy and gave perfect and timely updates and advice.

Professional service. Kind and detail explanation. Try to understand customers point.

I was very well looked after throughout the whole purchase and delivery process

very satisfied

I pointed out that at the last health check (Aug '18) my rear brakes were getting low and it was recommended that they get replaced and expected them to get done this time round. However they said that they were ok, despite the report saying replace.

Ian was extremely thorough and has made it clear that we can contact him at any time with queries. It was good to get updates as the car was being manufactured.

Reading mini centre was amazing, even down to the receptionist taking our order for our drinks , made to feel very special, The salesmen Ian Kelly was so helpful , he knew how I was feeling about changing my car , fantastic experience:-) )))

The service I have received has never been satisfactory. I have been lied to so many times by staff members, who basically just say what the client wants to hear at the time but never actually delivers on the promise.