The scheduled service was done on time and the car valeted. The video service assessment was highly informative and a very neat thing. The team also managed to MOT the car on the day without notice.

Great

Good service.

I was concerned about my wheels (& specifically tight turning within a NCP car park) but was told that there wasn't a problem. I am not convinced about this. Minis are not huge cars and so you should be able to get around corners easily.

Please see above - good staff and great service.

Delivered very good service and contact with customer.

No fuss and work carried out well

Very slow and I left a few messsges and they didn’t phone back.

Very polite and helpful, although got the impression they were under staffed.

Still have an issue connecting my phone for music and would have liked someone to double check it

I was notified about each part of the service

The service was done.

My vehicle was booked in for service efficiently. Work carried out satisfactorily and the car valeted.

Really hard to book. Lack of communication and I still have no idea of the cost of the service

Good service from sales, responsive for answering emails.

Fast and smooth transition from buying to collecting new my car

We have bought many new cars over the years - this was the best experience, particularly the Monday update on order status.

Stephanie Benson was very helpful throughout and made us feel comfortable to buy from her. Luca was also helpful.

Really happy with service received.

Our contact, Ian Kelly was very efficient and professional in all areas. He would always respond very promptly to any questions we had.

Never a complaint

Completely satisfied with experience.

polite and friendly staff

Excellent service

The service was thorough and good quality. Our previous service at Regway was not thorough and missed a lot of problem areas which have all been found, checked and sorted now.

I had a problem with my initial order, they supplied manual instead of automatic. However, the response to the issue was managed professionally and promptly and the issue was resolved. Luca at Coopers Reading is an absolute star.

Please see comments under question 1. Above.

Very friendly and efficient service

Because I would like this experience to extend to others I recommend plus when I upgrade our Mini.

The service was fine but you have re set my next service interval as 3000 miles for some reason so no doubt the system will tell me shortly the car is due for service

Marie was great: friendly, approachable.

Everything was dealt with perfectly

Stephanie was amazing!

Good service, communication and professionalism.

Kept informed at every stage.

The car went in for an MOT and 3 year checkup. I expected a 1, maximum 2 hour wait, it took 5 hours. If I'd known it would take so long I wouldn't have waited for the car. No time scale was suggested\provided beforehand or options of courtesy car.

BUT - I didn't receive my free umbrella which came with the winter check up ??

I turned up without warning and they took the car from me to reset the software right away and had me on the road in 30mins.

Feel confident that my car will be thoroughly checked

All good

Brilliant

When I called up to book the service, I mentioned a fault and was told that Cooper Reading would make a significant charge just to investigate the fault. That has never happened to me before and Left a bad taste. As it happened no charge was made.

MOT was carried out without any difficulty. The car was returned washed and polished :) We were served a lovely cup of coffee and made to feel very welcome while we waited.

All to time

Not a service, a recall.

Everybody helpful and polite.

Ive dealt with a few other car dealers in the past and this was the best experience so far. I always felt a valued customers and the process itself was completed without any fuss or delay.

The problem was sorted & a nail in the tyre was also spotted & mentioned on collection

Very quick and professional

Service done promptly and I had my car back by lunchtime.