service
They did exactly what they said they'd do, in the time they said they'd do it.
They did exactly what they said they'd do, in the time they said they'd do it.
Stephanie the sales consultant at Cooper Reading was brilliant
Slick when everything goeas according to plan
Great reception,quick .great service .
Had to take car back 2 times after. An awful scraping noise appeared - like when an exhaust falls off and scraping on the ground. A screw had been missed in the metal plates around the disc brakes. Another rattle appeared - another loose screw found!
Collected early in the morning and returned quickly after the brakes were done
I had a brake warning light appear and was due to take a long journey and they managed to fit me before my journey even though they were fully booked. My car was cleaned well.
Great Customer Service by George
Nothing was too much trouble and no details overlooked. Even a live video of your car being inspected was sent to us whilst we were shopping! How impressive was that ?! They are 100% caring and responsible.
The only reason I didn't give 5 stars was because they didn't call me when my MINI was ready to be collected.
Kept updated on progress with car and returned clean and was ready when said
Always very nice to deal with. Car wasn't ready when I called to collect.
Got the job done in a good time and we're very good at contacting me.
very professional from the beginning up to the end of the process
The loan car was amazing and no pressure to return at a given time.
Easy to book, work done as described and good value for money.
Great service
Good, additional job request could have been answered in better way and much in advance
Good service, friendly staff and very comprehensive showroom.
See above comment. I trust the staff and everyone concerned with making my visit to Mini at Reading a very positive experience. I like the lovely modern and comfortable show room and service dept.
Very clear and regular updates on works.
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everything was explained
Lorenzo followed up during all the stages
Fantastic service
Was not able to book the time / approach I wanted 6 weeks ahead; car was not fixed on the day; warning light came back on within a week.
Handover was simple and all features of the car were explained.
Good service and friendly staff
Very friendly and helpful and phoned when the car was ready
George! Courtesy car if similar standard as my car.
Car comes out and seems like new
Service was excellent
extremely efficient
It was only booked in for an MOT this time. Even still I was given an explanation of everything that would potentially need some due care and attention in the future months.
Efficient service, under warranty, though shame that a horn needs to fixed on a 2 year old card
Staff are very friendly and welcoming service received second to none.
They tried to charge me more than agreed I don't think this was accidental- it's only that they corrected it so easily when I spotted it that they get any stars at all.
I asked for three items to be checked and I had no report to confirm it was done. Too be honest I don't believe they did. Also why do you not check tyre pressure and tyre tread as standard. You are the only company in the last 20 years who doesn't.
smooth process
Quick friendly service
The Service seemed to go well although I have no means of judging, I am more annoyed by the Sat Nav experience which is still not satisfactory. I waited 90 minutes for the update and it is at least two years out of date.
My car repair was dealt with swiftly. Mini liaised with the warranty company and the garage where it was bought to fully understand the history so I didnt need to make any calls. I was left to fully enjoy the service loan car!
No problem booking, service carried out efficiently
For the same reasons above - I can wait over 2 weeks before having an email replied to. I too work in customer service but I do not hold emails for more than 2 days
Both Marie andIan were great, explained things and were helpful.
Car valet poor steaks on car
Despite clear instructions to look at my tyres in the morning and a call at 3pm to say please complete all works from video sent my car was left to fail MOT due to 2 rear tyres & I had to wait another day for car to be returned
The dealership was helpful, arranging a courtesy car quickly when a sat nav update went wrong and ended up taking 4 days to complete.I also had two tyres fitted, I was disappointed that both wheels had been marked by the fitters at Mini.
Service & MOT completed effectively but still waiting for quote to repair scratch on rear passenger door.
I was concerned about my wheels (& specifically tight turning within a NCP car park) but was told that there wasn't a problem. I am not convinced about this. Minis are not huge cars and so you should be able to get around corners easily.