Everything was done to my satisfaction although the time taken was a little longer than I expected

Professional feel to the whole experience

I get treated like a rockstar when I am there.

Everything done

Friendly staff kept me informed during day of what was happening

Always excellent service

Good customer service, also showroom made me feel secure with safety measures in place

It was all good.

friendly salesperson (Stephanie), patiently heard our questions and clarified. Very friendly sales team at the point of delivery. Quick and seamless process throughout.

Again friendly, helpful and felt safe in current circumstances

My car was booked in for a service and MOT - I was kept in form of progress via text - I did not need to chase for an update - I was kept informed of progress.

As question 1 - handover was very straightforward with due care taken around current health procedures

Because there was a lot of care taken to make me feel safe

They were able to deal with the issue we had very quickly and smoothly

Good service. Collected it on time having given me an update of what was done etc.

Everything went smoothly

Excellent service from the sales team! Special thanks to Luca and Emma Loane, who went above and beyond.

Fast, easy, no nonsense.

Great service

Not only is the car so much better than I'd hoped, but it's met my dream of owning one. Jonny who handled my purchase was amazing too, made it super simple.

Good customer service George at Cooper Reading is very personable and always helpful.

No comments to improve the service

had battery problem which was resolved very quickly

I have nothing to complain about indeed all went very well

I have no complaints about the service experience I received. George and the rest of the team are always very efficient and polite and my car was returned very clean, especially with the current COVID climate.

Good, efficient service

Usual friendly and helpful service from George

Part was supplied and fitted as arranged and on time

Making the appointment was easy. The day before I received a call to confirm I was attending. Keys left securely and work done as necessary. Car returned spotlessly clean and sanitised. Covid 19 preventions were in place at all times.

All went very smoothly

I like the personal service and everything I asked for was done. I also like having the video of the car to have a better understanding of what they are talking about

Brilliant service, professional & friendly throughout

From ordering to delivery in 8 days....what's not to like?

very clear handover and explanation of the car

Got the work done

Can't fault the service

My contact with MINI this time was totally by 'phone as my car had broken down and was taken there by breakdown truck. I was kept informed of progress and arrangements were made to deliver my car back to me. Mike was especially helpful.

Kept us up to date regarding the service

All staff were excellent and helpful

All good

Very easy and efficiently organised

Very welcoming, great atmosphere, Stephanie arranged everything With my car and she was amazing

Good directions, flexible and informative.

Marie who dealt with the sale was brilliant

Whole process runs very smoothly and communication is excellent.

Very professional and made me feel like a valued customer.